Welcome to Outfitters Pack Station!
We are committed to the health & well-being of our customers and their families. While we are taking all necessary precautions to help prevent the spread of COVID-19, our business and shipping of product will continue as normal. Our shop is currently closed for walk-in customers. We are here to serve you as best as we can via phone or email. Take card and stay healthy!
Outfitters Packstation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Outfitters Packstation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 1st 2010.
We may collect the following information:
-contact information, including e-mail address
What do we do with the information we gather:
- internal record keeping.
- we may use the information to improve our products and services.
- we may periodically send promotional e-mail about new products, special offers or other information which we think you may find interesting using the e-mail address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
RETURN & EXCHANGE POLICY:
Return of merchandise is not permitted without prior approval within 30 days of shipment. Returns for full credit or replacement are accepted for defective or miss-shipped merchandise only. All returns are shipped pre-paid. A 20% restocking fee will apply on all general merchandise. The returned item(s) has/have to be in unused & new condition. We are unable to guarantee that exchange merchandise will be available at the time your order is processed. In this instance your original form of payment will be refunded.
Orders for all pack saddles and panniers can be cancelled within 48 hours, free of charge. After 48 hours, a 25% cancellation fee applies.
In the event that an item is out of stock, you will be notified and shipped when available, unless otherwise stated.
LOST & DAMAGED CLAIMS:
Claims for lost shipments or for damages must be recorded immediately. Claims for shortages in any shipment will be honored after 7 days from date of shipment. Please inspect your order immediately upon arrival.
Due to changeable markets and circumstances beyond our control, all published prices are subject to change without notice.